Return & Refund Policy

Thank you for shopping with K Robotic Inc. DBA K-Robotics. Due to the high value and specialized nature of our robotic products, the following policy applies to returns, replacements, and refunds.

7-Day Return Period

You have 7 calendar days after receiving your item to request a return.

To begin a return, contact us at sales@k-robotic.com and provide your name, order number, reason for the return, and relevant photos or videos when applicable.

If your return is approved, we will provide return instructions and a Return Merchandise Authorization (RMA) number. Items returned without prior approval and a valid RMA number will not be accepted.

Unopened Products

Unopened, unused standard-stock products may be returned within the 7-day return period without providing a reason, provided that:

• The product remains factory-sealed and unused.
• The original packaging, labels, tags, accessories, documentation, and protective materials remain complete and undamaged.
• The customer provides a valid receipt or proof of purchase.
• The product is not listed as a custom order, special order, clearance item, or final-sale item.

No restocking fee will be charged for an eligible unopened return.

Opened Products

Opened products may be eligible for return within the 7-day return period, subject to inspection and the following requirements:

• The product must be undamaged and in resalable condition.
• The product must not show excessive use, wear, alteration, tampering, abuse, or improper installation.
• All original packaging, accessories, manuals, cables, tools, labels, and protective materials must be included.
• The product must not have been modified or damaged through software changes, unauthorized repairs, disassembly, or improper operation.

Eligible opened products are subject to a 15% restocking fee, which will be deducted from the approved refund.

Opened products that are damaged, incomplete, materially altered, excessively used, or no longer resalable may be refused and returned to the customer without a refund.

Defective, Damaged, or Incorrect Items

Please inspect your order promptly after delivery. If the product is defective, damaged during transportation, or different from the item ordered, contact us immediately at sales@k-robotic.com.

For a product that is dead on arrival (DOA) or otherwise defective upon delivery, you must contact us within 7 calendar days and provide:

• Your order number
• A description of the issue
• Photos or videos showing the product, packaging, and reported problem
• Any diagnostic information reasonably requested by our support team

After verification, we may provide troubleshooting assistance, replacement parts, repair service, a complete replacement, or a refund, depending on the nature of the issue and product availability.

For a verified defect, shipping-related damage, or an incorrect item sent by us, we will provide a prepaid return label or arrange an appropriate return method when a return is required. No restocking fee will apply to a verified defective, damaged, or incorrectly shipped item.

Return Shipping and Original Shipping Charges

For discretionary returns, including returns due to a change of mind, ordering the wrong product, or no longer needing the product, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service with adequate shipping insurance. The customer remains responsible for the returned product until it is delivered to and accepted by us. We are not responsible for returned items that are lost or damaged during return transportation arranged by the customer.

Orders include complimentary standard ground shipping when eligible. If the customer purchases an upgraded shipping service, including 2-Day, Overnight, expedited, freight, inside-delivery, liftgate, or other special handling, the original shipping and service charges are non-refundable on discretionary returns.

If a discretionary return requires freight, specialized handling, or transportation compliant with lithium-battery regulations, the associated return costs are the customer’s responsibility.

Lithium Batteries and Regulated Products

Products containing lithium batteries or other regulated components must not be returned using an unauthorized shipping method. Customers must follow the return and packaging instructions provided by K-Robotics. Failure to follow these instructions may result in the carrier refusing the shipment and may affect return eligibility.

Non-Returnable Items

The following items are not eligible for discretionary return:

• Products for which a return request is submitted more than 7 calendar days after delivery
• Custom-configured, custom-ordered, or special-order products
• Products procured specifically for a customer or institutional purchase order
• Software, licenses, digital products, remote setup services, training, and other services that have been delivered, activated, or performed
• Products modified, programmed, disassembled, repaired, or altered by the customer or an unauthorized third party
• Products damaged through misuse, collision, accident, improper operation, unauthorized software, improper installation, or failure to follow the manufacturer’s instructions
• Products missing original packaging, accessories, documentation, labels, serial numbers, or other included components
• Clearance, final-sale, or promotional items specifically identified as non-returnable
• Gift cards

This section does not limit any rights that may apply to a verified defective or incorrectly shipped product.

Exchanges

To exchange an eligible product, please contact us first. Unless we approve a direct replacement, the fastest way to obtain another product is to complete the approved return and place a separate order for the replacement product.

Inspection and Refunds

After we receive and inspect the returned product, we will notify you whether the refund has been approved, partially approved, or rejected.

If approved, the refund will be issued to the original payment method within 10 business days, less any applicable 15% restocking fee and non-refundable shipping or service charges. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at sales@k-robotic.com.

Contact Information

K Robotic Inc. DBA K-Robotics
Email: sales@k-robotic.com
Phone: +1 (949) 687-8215