Cancellation policy

Purchase Options Cancellation Policy

This policy applies to products purchased through a preorder, deposit, payment plan, subscription, or other purchase option offered by K Robotic Inc. DBA K-Robotics.

Order Cancellation Requests

To request a cancellation, contact us as soon as possible at sales@k-robotic.com and include your order number. A cancellation request is not considered approved until you receive written confirmation from us.

Orders may be cancelled before processing begins. However, we cannot guarantee cancellation once an order has been confirmed with the manufacturer, configured, prepared for shipment, transferred to a carrier, or otherwise entered fulfillment.

Preorders and Deposits

Preorder availability dates and delivery estimates are provided in good faith but are not guaranteed. Manufacturing schedules, regulatory requirements, international transportation, customs processing, and other circumstances outside our control may affect availability.

Unless otherwise stated in writing, a preorder may be cancelled for a refund before the product is allocated, ordered from the manufacturer, configured, or prepared for shipment. Once any of these activities has begun, the preorder or deposit may become non-refundable.

Customized and Special-Order Products

Customized products, special-order products, EDU configurations, software-configured systems, products ordered specifically from a manufacturer, and products modified according to customer requirements cannot normally be cancelled after we begin procurement, configuration, assembly, testing, or preparation.

Any applicable non-refundable deposit, cancellation charge, restocking charge, manufacturer charge, payment-processing cost, or other committed expense will be disclosed in the applicable quotation, invoice, order confirmation, or purchase agreement.

Payment Plans and Installments

Cancelling a payment plan does not automatically cancel an order or eliminate amounts already due. If procurement, configuration, manufacturing, or fulfillment has begun, the customer remains responsible for any non-refundable deposit, completed work, committed costs, and other amounts specified in the applicable quotation, invoice, or agreement.

Subscriptions and Recurring Purchases

If a product or service is offered on a recurring basis, the customer may request cancellation of future renewals by contacting us before the next scheduled billing date. Cancellation stops future eligible renewals but does not retroactively refund charges already processed or services already provided.

Unless otherwise stated in the applicable purchase terms, cancellation becomes effective at the end of the current paid billing period. Access to subscription services may continue until that period ends.

Orders Already Shipped

Orders that have already shipped cannot be cancelled. After delivery, any request to return an eligible product will be handled under our Refund Policy. Shipping, freight, special-handling, payment-processing, and other non-recoverable charges may not be refundable.

Cancellation by K-Robotics

We reserve the right to cancel an order or purchase option if a product becomes unavailable, payment cannot be verified, shipping or regulatory restrictions prevent fulfillment, pricing or product information contains a material error, or fulfillment is otherwise impracticable. If we cancel an order, we will refund the amount paid for the cancelled portion, except for services already completed or other charges expressly agreed to as non-refundable.

Contact Us

For cancellation requests or questions about a purchase option, contact:

K Robotic Inc. DBA K-Robotics
Email: sales@k-robotic.com
Phone: +1 (949) 755-9715