Shipping policy

Shipping Policy

We ship robotics products, accessories, and replacement parts from U.S. inventory when available. Certain products may be special-order items or may ship directly from the manufacturer or an authorized fulfillment facility.

Order Processing

In-stock orders are typically processed within 1–3 business days after payment and order verification. Orders placed on weekends or U.S. holidays will be processed on the next business day.

Special-order, backordered, configured, or institutional purchase-order items may require additional preparation time. We will provide an estimated shipping schedule when applicable.

Shipping Rates and Delivery Estimates

Complimentary standard ground shipping is available for eligible orders delivered within the contiguous United States, unless otherwise stated on the product page, at checkout, on an invoice, or in a quotation.

Standard ground transit is generally estimated at 5–7 business days after dispatch. Delivery estimates are not guarantees and do not include order-processing time.

Expedited shipping, freight delivery, and shipments to Alaska, Hawaii, U.S. territories, or international destinations may require a separate quotation and additional charges. Please contact us before ordering if the delivery destination is outside the contiguous United States.

Large Robots and Freight Shipments

Larger robots, multi-unit orders, and oversized equipment may be shipped by a freight carrier. The carrier may contact the recipient to arrange a delivery appointment.

The customer is responsible for providing an accessible delivery location and notifying us of any special receiving requirements, including a loading dock, forklift, liftgate, limited-access location, or inside-delivery service. Services not included in the original quotation may result in additional charges.

Lithium Batteries and Restricted Items

Robots and replacement batteries containing lithium-ion batteries are subject to carrier and hazardous-material transportation regulations.

These products may be limited to ground shipping, may ship separately from other items, and may not qualify for expedited or international delivery. Carrier and regulatory restrictions may affect the available shipping method, route, and delivery time.

Tracking and Signature Requirements

Tracking information will be sent to the email address provided with the order when available.

High-value shipments may require an adult signature upon delivery. Customers are responsible for monitoring the tracking information and making appropriate receiving arrangements.

Shipping Address Changes

Please verify the complete shipping address before placing an order.

Address changes are not guaranteed after an order has entered fulfillment or has been transferred to the carrier. Additional carrier charges resulting from an incorrect, incomplete, or changed delivery address may be charged to the customer.

Shipping Delays

Carrier delays, severe weather, natural disasters, customs processing, security reviews, regulatory requirements, and other events outside our reasonable control may affect delivery.

K-Robotics will assist customers by providing available tracking and shipment information, but estimated shipping and delivery dates are not guaranteed.

Lost, Missing, or Damaged Shipments

Please inspect the shipment and its packaging promptly upon delivery.

If a package is visibly damaged, note the damage with the carrier when possible and retain all original packaging materials. Contact us at sales@k-robotic.com within 48 hours of delivery and provide:

• Your order number

• Photographs of the exterior packaging

• Photographs of the product and any damage

• A description of the issue

We will use this information to help investigate the shipment and, when applicable, initiate a claim with the carrier.

If the tracking information shows that a shipment was delivered but it cannot be located, please check the delivery location and contact building staff, household members, or neighbors before contacting us.

Shipping Questions

For shipping questions, expedited delivery requests, freight requirements, or a destination-specific quotation, please contact:

K Robotic Inc. DBA K-Robotics
Email: sales@k-robotic.com
Phone: +1 (949) 755-9715