Terms of service

Overview

These Terms of Service and Conditions of Sale (these "Terms") apply to the website and online store operated by K Robotic Inc., doing business as K Robotics ("K Robotics," "we," "us," or "our"), and to purchases from us where these Terms are incorporated into the transaction. K Robotics is a trade name of K Robotic Inc., not a separate contracting entity.

"Website Services" means our website, online store, account features, and online content. "Products" means the hardware, accessories, and other goods we sell. Software, firmware, SDKs, and third-party tools are subject to the applicable licenses described in Section 6. "Order Agreement" means an order accepted by us together with the specifications, quotation, payment terms, and other transaction terms expressly accepted in writing by both parties.

Use of the Website Services is subject to these Terms. Before placing an order, customers must be given an opportunity to review the applicable sales terms and referenced policies. The mere receipt of a purchase order does not mean we have accepted it or all of its terms. The order of precedence in Section 19 applies to conflicts. Our store is powered by Shopify.

Section 1 — Access, Accounts, And Purchasing Authority

You must be of legal age and have capacity to enter into a binding agreement to make a purchase. If acting for a company, university, government agency, or other organization, you represent that you are authorized to bind that organization; references to "you" then mean that organization where appropriate.

You agree to provide accurate and current account, billing, payment, and shipping information and to protect your account credentials. Notify us promptly of unauthorized access. Account access may be shared only with authorized users within your organization, and you remain responsible for their authorized activity. An account may not be sold or transferred to another organization without our written consent.

Section 2 — Products, Specifications, And Development Platforms

We sell Products for lawful educational, research, institutional, commercial, and other permitted uses. Capabilities vary by model and configuration. SDK access, low-level control, sensors, computing modules, and other development capabilities are included only as identified for the purchased configuration in the Order Agreement.

Robots sold as research or development platforms generally require customer programming, integration, training, testing, and safety validation for customer-specific applications. Unless expressly included in the Order Agreement, purchase does not include delivery of a completed application, autonomous workflow, trained policy, custom integration, or guaranteed task outcome. Demonstrations illustrate particular configurations and conditions and do not by themselves promise identical results in every environment.

These statements do not disclaim agreed specifications, expressly promised functionality, applicable written warranties, or rights that cannot lawfully be excluded. Minor differences in screen-displayed color or appearance may occur, but we will not materially substitute agreed configurations without your written acceptance.

We may revise future listings, discontinue Products, or limit availability. Those changes do not unilaterally alter accepted orders.

Section 3 — Orders, Payment Terms, And Cancellations

An order is an offer to purchase and becomes binding when we expressly accept it in writing. An automated acknowledgment of receipt is not necessarily acceptance. We may decline an unaccepted order for legitimate business reasons, including availability, payment verification, or legal restrictions. If we decline an order after collecting payment, we will refund the amount collected for that order.

Prepayment is required unless we approve purchase-order billing, Net30, or another payment arrangement in writing. For approved Net30 orders, unless otherwise agreed in writing, we issue the invoice when the relevant Products ship, and payment is due 30 calendar days after the invoice date. Deposits, installment payments, and billing for partial shipments must be specified in the Order Agreement.

Cancellation and return rights are governed by applicable law, the Order Agreement, and the cancellation and refund policies disclosed before purchase. Restrictions on customized, specially configured, or special-order Products, including any nonrefundable deposit or cancellation charge, must be disclosed before acceptance. Such fees will not be imposed retroactively. Contact us before returning any Product to obtain return instructions and any required authorization. No provision limits remedies for defective or nonconforming Products that cannot lawfully be excluded.

Purchases may be made for lawful research and commercial use. Resale, export, and re-export remain subject to applicable law, applicable software licenses, and any restrictions expressly agreed in writing. You may not misrepresent yourself as our authorized reseller or the manufacturer's authorized distributor.

Section 4 — Prices, Taxes, And Billing

Prices and promotions may change for future orders. Accepted order pricing will not change without mutual written agreement, except to correct an error through the process in Section 12.

The quotation or checkout summary will identify the price and applicable shipping charges and taxes. Where shipping, import charges, or taxes are stated to be included, that statement governs. Otherwise, separately identified charges apply. We will not add previously undisclosed discretionary charges to an accepted order without your agreement. International orders must identify responsibility for import clearance, duties, and delivery charges in the Order Agreement.

Customers claiming tax exemption must provide valid documentation in time for us to process the exemption. Payment must be made in the currency and manner stated in the Order Agreement. You represent that you are authorized to use the payment method provided. Notify us promptly of a billing dispute so that we can investigate; undisputed amounts remain payable when due.

Section 5 — Shipping, Delivery, Inspection, And Transit Damage

Delivery dates and transit times are estimates unless expressly guaranteed in writing. We will communicate material delays when reasonably known. Carrier, customs, manufacturer, or other events beyond our reasonable control may affect delivery. Such events do not eliminate express refund rights, agreed cancellation rights, or nonwaivable legal remedies. If a material delay occurs, we will work with you on a revised schedule or other agreed resolution.

Unless the Order Agreement specifies different delivery terms or you arrange your own carrier, risk of physical loss or damage remains with us until delivery to the agreed delivery location. If you select and arrange your own carrier, risk transfers when the Products are handed to that carrier. Title to hardware transfers upon delivery and full payment, whichever occurs later, subject to applicable law; software ownership does not transfer with hardware title.

Please inspect shipments promptly and notify us as soon as reasonably practicable of visible shipping damage, missing items, or incorrect Products. Preserve packaging and supporting photographs where possible. We will coordinate carrier or insurance claims for shipments arranged by us; you agree to provide reasonable assistance. Delayed notice does not automatically waive rights concerning concealed defects or other rights that cannot lawfully be waived. A delivery signature confirms receipt and does not by itself waive warranty claims or constitute technical acceptance. Any special acceptance procedure must be agreed in writing.

Section 6 — Intellectual Property, Software Licenses, And Customer Developments

Website content, logos, trademarks, photographs, and other materials belong to K Robotic Inc. or their respective owners. You may view, download, and internally share publicly available product information for legitimate evaluation, procurement, operation, and research purposes. This permission does not authorize copying our branding, reselling website content, or misrepresenting an affiliation. Product and software documentation may carry separate license terms.

Buying hardware does not transfer ownership of the manufacturer's hardware designs, firmware, software, SDKs, documentation, patents, or other pre-existing intellectual property. Applicable manufacturer, third-party, and open-source licenses govern use, modification, and distribution of those materials. We will identify or provide the applicable license materials reasonably available to us before purchase upon request. These Terms do not create a substitute manufacturer EULA, expand a third party's license, or restrict rights granted under an applicable open-source license.

As between you and K Robotic Inc., you retain all right, title, and interest, including associated intellectual property rights, that you hold in software, algorithms, datasets, trained models, inventions, designs, documentation, and other results independently developed by or for you using the Products ("Customer Developments"). K Robotic Inc. claims no ownership or commercialization license in Customer Developments merely because we sold you a platform or provided routine support. You are not required by these Terms to assign Customer Developments or related patent rights to us.

Ownership of Customer Developments does not transfer or eliminate pre-existing or third-party intellectual property rights, license obligations, employment or collaboration arrangements, or applicable legal requirements. We cannot bind a manufacturer or other third party regarding its intellectual property. Joint development, commissioned engineering, or any proposed allocation of rights beyond this Section requires a separate written agreement.

Materials supplied for support may be used only as reasonably needed to address your support request, subject to Section 11 and any applicable confidentiality agreement. We will not use them to train AI models, develop unrelated commercial products, or publish customer results without your separate written permission.

Section 7 — Optional Tools And Third-Party Services

Optional third-party tools, cloud features, AI services, applications, and subscriptions may be governed by separate terms and charges. Unless expressly included in the Order Agreement, their availability or continuing operation is not guaranteed by K Robotic Inc. We do not grant rights beyond those offered by the relevant provider.

You should review applicable access requirements, data practices, subscription terms, and usage limits before use. We remain responsible for our own express contractual obligations and do not use this Section to disclaim functionality or support expressly included in the Order Agreement.

Section 8 — Third-Party Links

Links to independent websites are provided for convenience. We do not control their content or operations, and their own terms apply. This Section does not transfer our responsibility for Products purchased directly from us to a third party or eliminate our agreed support obligations.

Section 9 — Relationship With Shopify

Our online store is powered by Shopify, which enables us to provide the Website Services to you. Sales through our store are transactions between you and K Robotic Inc., doing business as K Robotics. Shopify is not the seller or manufacturer of our Products and is not responsible for our sales, warranties, or fulfillment obligations. To the extent permitted by applicable law, you release Shopify and its affiliates from claims arising from purchases from us, except for claims concerning their own conduct for which liability cannot lawfully be excluded.

Section 10 — Privacy

Our collection and processing of personal information are described in the Privacy Policy made available through the website's Privacy Policy link and before checkout where required. Shopify and other providers may process information under their own applicable privacy notices. Contact sales@k-robotic.com if you need a copy of our Privacy Policy.

The website Privacy Policy does not grant us ownership of Customer Developments or permission to publish confidential technical information. Product applications, connected features, remote diagnostics, and cloud services may have separate data practices that should be reviewed before use. Customer-specific security, data-processing, or hosting commitments must be agreed in writing.

Section 11 — Feedback, Confidential Information, And Support Materials

"Feedback" means nonconfidential general suggestions or public reviews that you voluntarily identify as feedback about our Products or Website Services. To the extent you have the necessary rights, you grant us a nonexclusive, worldwide, royalty-free license to use that Feedback to operate, improve, and promote our business. This is a license, not an assignment of ownership.

Feedback excludes Customer Developments, source code, datasets, trained models, unpublished inventions, patent materials, confidential proposals, project plans, technical support attachments, and information disclosed under a nondisclosure agreement. Sending us such materials does not create a Feedback license or authorize their publication or unrelated commercial use.

Each party will protect the other party's nonpublic business or technical information that is marked confidential or reasonably understood to be confidential, use it only to perform the transaction or provide requested support, and disclose it only to personnel or service providers who need access and are bound by appropriate confidentiality obligations. Before sharing customer technical materials with a manufacturer for support, we will obtain your authorization for the proposed disclosure. Do not send classified information or other materials requiring special handling unless a separate written arrangement expressly permits it.

Confidentiality obligations do not cover information that the receiving party can demonstrate is lawfully public, already known without restriction, lawfully received from another source, or independently developed without use of the confidential information. Legally required disclosures are permitted, with prior notice where lawful and reasonably practicable. An applicable NDA controls in the event of conflict. Absent an NDA specifying otherwise, these confidentiality obligations continue for three years after disclosure, and trade secrets remain protected while they qualify as trade secrets under applicable law.

You must have authority to submit materials and must not submit unlawful content, malware, or content that infringes third-party rights. Public testimonials or customer case studies require appropriate permission; a support request is not such permission.

Section 12 — Errors, Inaccuracies, And Omissions

We may correct inaccurate website information, including typographical errors and availability estimates. If a material pricing or specification error affects an unaccepted order, we will notify you and offer the corrected terms or cancellation and a refund of amounts collected. For an accepted order, we will seek a mutually agreed correction or other resolution and will not rely on this Section to impose a unilateral price increase, configuration change, or unrestricted cancellation right.

Section 13 — Lawful Use And Operational Responsibility

You must use the Website Services and Products lawfully and must not upload malware, disrupt systems, impersonate others, commit fraud, or infringe third-party rights. Website restrictions do not prohibit robot development activities authorized by the applicable licenses and purchased configuration.

You are responsible for providing trained operators, following manufacturer instructions, assessing operating hazards, establishing suitable exclusion zones and emergency procedures, and validating customer-developed applications before deployment. Modifications, trained behaviors, and integrations may change risk and performance. This allocation does not excuse defects or our own legal or contractual responsibilities.

You must comply with applicable export, re-export, sanctions, and end-use restrictions. We may request information reasonably needed to evaluate a transaction's legality. These Terms do not represent that every Product is approved for every government contract, regulated use, or customer security requirement; any required certification or representation must be expressly agreed in writing and supported by appropriate documentation.

Section 14 — Suspension And Termination

We may restrict website or account access for a material breach, suspected fraud, a security threat, or legal requirements. Where reasonably practicable, we will provide notice and an opportunity to resolve the issue. Suspension of a website account does not automatically cancel an accepted order or eliminate accrued payment, delivery, refund, or warranty obligations.

Termination of an accepted order must follow the Order Agreement or applicable law. Intellectual property, confidentiality, accrued payment obligations, applicable warranties, limitations of liability, dispute provisions, and other provisions intended by their nature to survive remain effective as applicable. This Section does not authorize remote disabling of purchased hardware or licensed software.

Section 15 — Warranties And Support

Products are supplied subject to the applicable written manufacturer warranty and any additional written warranty expressly provided by K Robotic Inc. The warranty applicable to the specific Product, including duration, commencement date, coverage, exclusions, claim procedure, and allocation of repair-related shipping costs, must be identified or provided before order acceptance. If these details are absent or unclear, contact us for clarification before purchase. This Section does not create an unspecified manufacturer warranty where none exists.

We will reasonably assist with warranty inquiries and coordinate applicable manufacturer support. Repair, replacement, refunds, and related shipping arrangements are governed by the applicable written warranty, the Order Agreement, and mandatory law. Unauthorized modifications, misuse, collisions, improper charging, or similar events affect coverage only as provided by the applicable warranty and law; they do not automatically eliminate all unrelated warranty rights.

Onsite service, application engineering, custom programming, integration, training, guaranteed response times, and extended support are included only if expressly stated in the Order Agreement. Routine product support does not constitute a promise to complete a customer application.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR APPLICABLE EXPRESS WARRANTIES, AGREED SPECIFICATIONS, AND OBLIGATIONS EXPRESSLY ACCEPTED IN WRITING, K ROBOTIC INC. DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WEBSITE SERVICES AND GENERAL WEBSITE INFORMATION ARE PROVIDED "AS IS" AND "AS AVAILABLE." THESE DISCLAIMERS DO NOT NEGATE APPLICABLE EXPRESS WARRANTIES OR RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED. CONSUMER RIGHTS AND OTHER MANDATORY PROTECTIONS REMAIN UNAFFECTED.

Section 16 — Limitation Of Liability

TO THE EXTENT PERMITTED BY APPLICABLE LAW, K ROBOTIC INC. WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING CONSEQUENTIAL LOST PROFITS, LOST REVENUE, BUSINESS INTERRUPTION, OR LOSS OF DATA ARISING OUT OF THE TRANSACTION OR USE OF THE PRODUCTS OR WEBSITE SERVICES.

SUBJECT TO THE EXCEPTIONS BELOW, OUR AGGREGATE LIABILITY ARISING FROM A PRODUCT OR ORDER WILL NOT EXCEED THE TOTAL PRICE PAID OR PAYABLE FOR THE PRODUCTS AND SERVICES UNDER THE ORDER GIVING RISE TO THE CLAIM. FOR CLAIMS RELATING SOLELY TO FREE WEBSITE SERVICES AND NOT A PURCHASE, THE CAP IS US $100.

THESE EXCLUSIONS AND CAPS DO NOT APPLY TO FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, DEATH OR PERSONAL INJURY TO THE EXTENT LIABILITY CANNOT LAWFULLY BE LIMITED, OR ANY OTHER LIABILITY THAT APPLICABLE LAW PROHIBITS US FROM EXCLUDING OR LIMITING. THEY DO NOT REDUCE OUR OBLIGATION TO RETURN AMOUNTS OWED UNDER AN APPLICABLE REFUND RIGHT OR TO PERFORM AN EXPRESS WARRANTY. A SEPARATE WRITTEN AGREEMENT MAY PROVIDE DIFFERENT LIMITS. NOTHING IN THESE TERMS ELIMINATES A REMEDY THAT APPLICABLE LAW REQUIRES TO REMAIN AVAILABLE.

Section 17 — Third-Party Claims And Indemnification

To the extent permitted by law, you will defend and indemnify K Robotic Inc. against third-party claims to the extent caused by your unlawful use of the Products, your infringement of third-party rights through materials you supply, or your unauthorized modifications that cause the claimed harm. Authorized development activity is not, by itself, a basis for indemnification.

This obligation does not apply to the extent a claim results from our breach, negligence, willful misconduct, or a defect for which you are not responsible. It does not apply merely because you purchased or normally used a Product. Institutional customers whose legal status limits indemnification obligations may agree alternative terms with us in writing before order acceptance.

We will give prompt notice of a covered claim, provide reasonable cooperation at your expense, and permit you to control the defense using reasonably qualified counsel. Delayed notice relieves you only to the extent materially prejudiced. No settlement may impose an admission, nonmonetary obligation, or unreimbursed payment on us without our written consent, not unreasonably withheld. We may participate with our own counsel at our own expense.

Section 18 — Severability

If a provision is held invalid or unenforceable, it will be limited or severed only to the extent necessary, and the remaining provisions will remain effective to the extent permitted by law. Nothing requires enforcement of an unlawful limitation or waiver.

Section 19 — Order Of Precedence, Entire Agreement, And Waiver

For a transaction, conflicts are resolved in this order: (1) a separate agreement signed by authorized representatives of both parties; (2) order-specific terms expressly accepted in writing by both parties, including agreed quotation provisions or purchase-order exceptions; (3) these Terms; and (4) other sales policies identified and made available before order acceptance. An applicable NDA controls confidentiality matters. Applicable software licenses control the rights granted in that software and do not expand unrelated commercial obligations.

Customer purchase-order boilerplate is not automatically accepted merely because we acknowledge receipt, process payment, or arrange shipment. Its acceptance requires express written agreement. Contract formation and any unresolved conflict remain subject to applicable law.

The applicable documents constitute the agreement for the transaction, subject to nonwaivable law. These Terms do not supersede a separately executed agreement. A waiver must be express and does not waive other or later breaches. Failure to enforce a provision on one occasion does not permanently waive it.

Section 20 — Assignment

Neither party may assign an accepted Order Agreement without the other's prior written consent, not unreasonably withheld, except to a successor in a merger, reorganization, or sale of substantially all relevant assets that assumes the applicable obligations, provided the assignment does not materially impair the other party's rights or violate law. Assignment does not release accrued obligations without agreement. Software licenses may contain separate transfer restrictions.

Section 21 — Governing Law And Disputes

Unless a separate written agreement provides otherwise, these Terms and related sales are governed by California law, without regard to conflict-of-laws rules, and applicable United States federal law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Subject to mandatory law, exclusive jurisdiction and venue lie in the state courts located in Orange County, California, or the United States District Court for the Central District of California, as appropriate. Mandatory consumer venue rights, governmental immunities, and jurisdictional restrictions that cannot lawfully be waived remain unaffected. The parties may agree alternative governing-law or dispute terms in a separate written agreement.

Section 22 — Headings And Interpretation

Headings are for convenience and do not change the meaning of these Terms. References to written agreement include an express agreement by authorized representatives through email, unless a particular provision or applicable law requires a signature or another form.

Section 23 — Changes To These Terms

We may publish updated Terms for future website use and future transactions, with an updated effective date and notice where required by law. A later website update does not retroactively change an accepted order, executed agreement, applicable warranty, or previously agreed allocation of intellectual property rights. Changes to an accepted Order Agreement require mutual written agreement. Continued website browsing alone does not amend an existing purchase contract.

Section 24 — Legal Name, Business Contact, And Effective Date

Please direct questions about these Terms, purchase orders, applicable software licenses, warranties, returns, and support to the email address above.